Support

Email mail@compcounter.app. During the beta, send feedback and bug reports to the same address. A screenshot and your iPhone model help.

Common questions

How do I join a counter?

Private counters are invite only. When someone invites you, the invitation appears in your Counters list with Accept and Decline buttons.

Searchable counters can be found in the Find tab by name. You can also type a counter's 4-character join code into the search field. Tap Request, and an owner or admin of the counter approves your request. A join code only works for searchable counters.

Who can see my proof photo?

Only members of that counter can open it.

Photos are deleted when voting closes.

What happens if a count is rejected?

A rejected count is not added to the leaderboard. If the counter has penalties, the member also gets a strike.

When a member reaches the counter's strike limit, the penalty applies: either their latest approved count is removed and their strikes are reset, or they are banned from the counter. Some counters double the strike limit after each penalty.

Why can't I change a counter's rules?

Proof, voting and penalties are set when a counter is created and can't be changed afterwards, so the same rules apply to everyone for as long as the counter runs.

Owners and admins can still edit the counter's title, description, visibility and house rules text in Counter settings.

How do I report or block someone?

Open the person's profile, for example by tapping a member in a counter's member list. The profile has Report and Block. When you report someone, you can also block them in the same step.

Blocking removes your friendship and stops that person from contacting you. They are not notified.

To report a counter, open its More menu and choose Report counter. To report a chat message from someone else, press and hold the message and choose Report message.

How do I export my data or delete my account?

Open Settings with the gear icon at the top right of the Counters tab. Under Privacy & data, Export my data prepares a JSON file with your data and opens the share sheet. Under Account, Delete account removes your account. More on the Delete account page.

I didn't get the confirmation email

Check your spam or junk folder. If you mistyped your email address, the Check your email screen has a Use a different email button. If the email still doesn't arrive, write to mail@compcounter.app.